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Beginners Guide To Managed IT Services

Updated: Feb 23

Table of Content

  • What Are Managed IT Services?

  • Common Challenges Faced By Businesses

  • Benefits of Getting Managed IT Services

  • iBovi’s Managed IT Services

  • Key Takeaways

  • Conclusion

  • FAQs

If your technology isn't functioning, your staff can't work. Although it's still common for small firms to do so, hiring a dedicated IT employee isn't always the best option. The use of managed service providers (MSPs) by small enterprises is growing in popularity.

Thinking about contracting out your IT work? Here is all there is to know about MSPs.

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Outsource your IT services and get ahead of all your IT challenges

What Are Managed IT Services?

Managed IT Services is basically outsourcing all your IT needs to an organization that manages them either remotely or hybrid. These services range from the on-demand response, fixing all IT issues in your office's devices to providing you IT support 24x7 for 365 days.

Common Challenges Faced By Businesses

There are some challenges that businesses usually face. These challenges make it difficult for businesses to be self-reliant in all aspects of their IT infrastructure. Managed IT service providers help you to combat all such issues, including:

  • Issues take too long to be resolved.

  • Too much expenditure on IT but no outcomes.

  • The in-house IT department is not self-sufficient.

  • Vulnerability to security threats

  • Unexpected IT costs keep coming up.

  • IT person is not available.

Benefits of Getting Managed IT Services

1. Avoid Technical Problems

A managed IT service provider will help your business to avoid technical problems. In order to alert you to problems, it continuously monitors IT components like hardware, apps, security, and the internet. They not only prevent problems for your company but if the company provides cybersecurity solutions as well, it will be more beneficial for your business.

Cybersecurity Solutions Provided By a Managed Service Provider (MSP) include End User Training and Education. Cybersecurity Assessments, Penetration Testing, and more. (Related: Penetration Testing: What Is It, Types & Why It Is Important)

2. Contract Conditions & SLAs

With managed services, you can establish contractual conditions for IT tasks like service level agreements (SLAs). As a result, you won't have to waste time finding, employing, or training IT personnel. By doing so, you can save money by just paying for the coverage or services you really use. You can forgo the expenditures involved in keeping full-time personnel.

3. No Capital Expenditure On Tech

Your managed IT service provider can supply workstations, servers, and software for your company's use. You simply use them and make a payment for them. This means that there will be no capital investments for the technology, which will always benefit your company by allowing it to concentrate the budget in other areas.

4. Efficiency of Infrastructure

Your staff will concentrate on projects that will generate more money if you outsource IT responsibilities to managed services. These service providers can frequently give advice or suggestions to improve the efficiency of your infrastructure. This may result in higher productivity and better ROI.

5. Disaster Recovery

How would you restore all of your systems and data in the event of a disaster as a business owner? An MSP can be of great assistance to you in this area. A competent managed IT service provider can develop a successful disaster recovery plan. It will allow you to sleep better at night knowing that, in the event of a crisis, your organization will be able to withstand it.

6. Better Uptime Management

Unlike your other employees, managed IT service providers do not follow the same timetable. They can frequently update and maintain their systems after business hours. You will experience higher uptime and fewer disruptions to your workflow when MSPs have flexible schedules to fit around yours.

7. Expertise In All Areas

If you have one o two persons in your team looking after IT, chances are they don’t have the level of skills for all aspects. They might be adept at fixing issues with your computer speed, but what happens when your router breaks down? On the other hand, MSPs have qualified staff assigned to each IT function. They have more complete equipment.

iBovi’s Managed IT Services

At iBovi, we understand that managed IT services can be a time-consuming and resource-intensive task for many businesses. Therefore, we have designed our services to help your business to be free from all burdens. We guide you through all aspects of the services that we offer, from planning and managing to getting real value and benefit from the results.

We offer Managed Detection & Response, Managed Endpoint Protection for Workstations & Servers, Managed Perimeter Protection for Network Routers / Firewalls / Perimeter devices, and Managed Cloud Security Detection & Response. We also have a pay-per-usage pricing model charged on the basis of given services.

Key Takeaways

  • Companies may concentrate on managing the business instead of resolving technical issues by outsourcing IT activities to managed service providers.

  • To keep the system operating properly, managed service providers upgrade and maintain networks. They also offer suggestions on how to improve the network.

  • Although managed services are expensive, a company may end up saving money because major technological problems are frequently avoided.


The managed IT services market is expanding rapidly. The number of companies offering such services is expected to increase over the next five years. This is due to the increasing number of businesses that need IT support but are unable to fully manage their operations without the assistance of a professional IT service provider. If your business software is not working properly, your staff can't work. If your backups have gone awry, your data is lost forever.

Managed IT services provide a level of IT security that no one else can provide. There are many benefits associated with managed IT services, including avoiding costly capital investments, boosting employee efficiency, and maintaining the business's integrity in times of crisis. The best part? You know that your company will always be supported and you won't have to worry about potential problems.


When Should You Opt For Managed IT Services?

Your business may need to outsource your IT services if you don’t have an in-house IT person. Even if you do, it could be possible that they may not be able to carry out all the roles and responsibilities or have other tasks in hand. You can save the budget and a load of building an in-house department or get your IT person to be in coordination with an MSP for better expertise and abilities to manage an entire network and an overworked IT staff.

Are Managed IT Services Only For SMBs?

No, they are prevalent in all types of businesses, including big corporations, small businesses, nonprofits, and governments. MSPs are in charge of a client's end-user systems and IT infrastructure. Network, application, and security support are examples of services.

Is It Costly To Get Managed IT Services?

The going rate for managed IT services in the United States as of March 2020 ranges from $100 to $150 per person per month. If you get advanced security solutions, the cost per person could reach $200–250 monthly. Well, this is just an approximate number. The costs depend upon the size and type of your business, the number of systems you require to be monitored, and the type of services you want from an MSP. Although some may believe the managed services are expensive, a company may end up saving money because major technological problems are frequently avoided.

Are Managed IT Services Worth It?

The simple answer to this question is yes, managed IT services are definitely worth it. If your company is not able to keep up with the tech support, is small or startup-sized, or even large, and has 25 or more employees you should definitely consider getting managed IT services. At the very least, it is worth a free consultation, and most IT providers offer that.

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